Account & Data Deletion

This page explains how to delete your MyShopBill account and the business data stored with it. It applies to the MyShopBill web dashboard at myshopbill.in and to the MyShopBill POS Android app (package com.myshopbill.pos) on Google Play.

How to Request Deletion

Deletion is handled by our support team so that we can verify the request actually comes from the account owner — billing records and an entire shop's sales history are at stake, and we will not act on an unverified email.

1. Email info.myshopbill@gmail.com from the email address registered on the account, with the subject line "Delete my account".
2. Include your registered business name and mobile number so we can locate the account.
3. Tell us whether you want the whole account deleted or only specific data removed (for example your customer list, while you keep the account open).
4. We reply within 2 business days to confirm the request. If you would like a copy of your data first, ask in the same email and we will send an export before anything is removed.
5. Deletion is completed within 30 days of that confirmation.

You can send the request from your phone or any browser — you do not need the app installed, and you do not need an active subscription.

What Gets Deleted

On completion, the following are permanently removed from our production systems:

• Account and profile — your name, email address, phone number, password hash, user roles and login sessions.
• Business records — shops and outlets, products, categories, stock and inventory movements, purchases and suppliers.
• Sales data — invoices, sale lines, payments, held bills, cash register sessions and reports.
• Your customer records — the names, phone numbers and dues of the customers you added.
• Uploaded files — logos, product images and any documents you attached.
• Diagnostics — crash reports and error logs associated with your account.

Data on your own device — offline bills queued in the app, saved printer settings — is removed when you uninstall the app or clear its storage. That copy never leaves your phone until it syncs.

What We Keep, and Why

Indian tax and company law requires us to retain proof of the transactions between you and us. We therefore keep, even after deletion:

• Subscription invoices and payment records (plan, amount, date, transaction ID and GST details) for 8 years, as required under the Income Tax Act and GST rules. These cover your payments to MyShopBill — not your shop's own sales.
• Records we are legally ordered to preserve, for as long as that order stands.

Nothing in this retained set is used to contact you, to profile you, or for marketing. Encrypted backups may hold residual copies for up to 90 days before they roll off on their normal cycle.

Deleting Only Some Data

You do not have to close the account to remove data. From the dashboard you can delete individual customers, products, suppliers and outlets at any time. If you want a whole category cleared at once — for example every customer record — email support and we will do it for you and confirm when it is done.

Cancelling a Subscription Is Not Deletion

Cancelling or letting a subscription lapse stops billing but keeps your data, so you can come back later without losing your history. See our Refund & Cancellation Policy. If you want the data gone as well, send the deletion request above.

Deletion Is Permanent

Once completed, deleted data cannot be restored — we have no undo, and no separate archive to recover it from. Please export anything you need first.

Contact

Email: info.myshopbill@gmail.com
Phone: +91 91793 07833
WhatsApp: +91 96914 53029

Operated by Jeevan Kumar, sole proprietor trading as MyShopBill, Village Kherdha, Bhilai, Durg District, Chhattisgarh 490024, India.

See also our Privacy Policy.